Customer Service Consultant

853

Morwell, Victoria, Australia
Not specified; benefits: 26 weeks pyid pyrental le...
Inbound call handling experience
Basic it troubleshooting skills
Confident computer and data entry skills
This role involves providing first-class support to residential customers through inbound calls, ranging from basic troubleshooting to fault finding

Job Summary

  • This role involves providing first-class support to residential customers through inbound calls, ranging from basic troubleshooting to fault finding.
  • The company is a proud B Corp Certified business that values inclusion, diversity, and maintaining high standards for social and environmental performance.
  • Employees receive 26 weeks of paid parental leave, discounted internet up to $109 per month, and access to a Fitness Passport.

Matching Summary

This role involves providing first-class support to residential customers through inbound calls, ranging from basic troubleshooting to fault finding.

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounted internet up to $109/month; 20% off mobile services

Skills & Requirements

Must-have

  • Inbound call handling experience
  • Basic IT troubleshooting skills
  • Confident computer and data entry skills

Nice-to-have

  • Interest in learning about the telco industry
  • Background in accounts or customer service
  • Warm, clear communication style

Key Requirements

  • 37.5 hours per week commitment required
  • Availability for rotational roster between 8am and 12am
  • Willingness to work Monday to Sunday including public holidays

Work Rights

Not specified

Tailored Resume

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