Ability to guide customers through care home search
Proactive attitude for driving department forward
Bupa is seeking a Customer Care Adviser for their hybrid role based in Leeds, UK, offering a salary of £25,000 plus an uncapped monthly bonus. The position emphasizes delivering empathetic customer service to individuals seeking care for loved ones, requiring strong communication skills and a proactive attitude
Job Summary
The role involves guiding callers from their initial enquiry right through to a loved one moving into a Bupa Care Home.
Employees are empowered to build rapport and support customers with varying needs, from immediate care to future planning.
The company offers a competitive salary, uncapped monthly bonus scheme, and extensive benefits including health insurance and pension plans.
Matching Summary
Match Score: 85
Bupa is seeking a Customer Care Adviser for their hybrid role based in Leeds, UK, offering a salary of £25,000 plus an uncapped monthly bonus. The position emphasizes delivering empathetic customer service to individuals seeking care for loved ones, requiring strong communication skills and a proactive attitude.
Salary
Base: £25,000; Bonus: Uncapped monthly bonus scheme based on performance; Benefits: 25-30 days holiday, enhanced pension, medical insurance
Skills & Requirements
Must-have
Empathetic telephone conversation skills
Ability to guide customers through care home search
Proactive attitude for driving department forward
Nice-to-have
Passion for delivering exceptional customer experience
Drive to be the best you can be
Willingness to work flexible hybrid schedule
Key Requirements
Permanent full-time contract required
Availability for Monday to Friday and Saturday shifts