Enrollment Services Specialist

630

Bowie, Maryland, United States
Base: $45,000 - $50,000; bonus/equity: not specifi...
Fully remote
Bachelor's degree preferred
Prior higher education work experience
Excellent oral and written communication skills
The Enrollment Services Specialist provides wide-ranging, front-facing customer service support to prospective and current students, families, faculty, and staff

Job Summary

  • The Enrollment Services Specialist provides wide-ranging, front-facing customer service support to prospective and current students, families, faculty, and staff.
  • Responsibilities include counseling, advising, and resolving inquiries related to course enrollment, academic records, financial aid, billing, and residence life.
  • Benefits include medical, dental, prescription, long-term disability, life insurance, paid time off, 12 paid holidays, tuition remission, and an employer-funded pension.

Matching Summary

The Enrollment Services Specialist provides wide-ranging, front-facing customer service support to prospective and current students, families, faculty, and staff.

Salary

Base: $45,000 - $50,000; Bonus/Equity: Not specified; Benefits: Medical, dental, pension, tuition remission

Skills & Requirements

Must-have

  • Bachelor's degree preferred
  • Prior higher education work experience
  • Excellent oral and written communication skills
  • Customer service philosophy
  • PeopleSoft or similar student information systems
  • Microsoft Office/365 proficiency

Nice-to-have

  • Experience with virtual waiting line technology
  • Knowledge of Monday.com or Zendesk
  • Commitment to equity and inclusion
  • Ability to work evenings and weekends
  • Proactive problem-solving skills

Key Requirements

  • Bachelor's degree preferred
  • Prior higher education work experience in student services
  • Must be able to meet expectations in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter