Sr. Customer Success Manager- Nyc

Cockroachlabs

New York City, New York, USA
Base: $145,000 - $160,000 usd; bonus/equity: eligi...
Remote
Customer relationship management
Drive product adoption and expansion
Manage strategic accounts end to end
Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization

Job Summary

  • Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization.
  • You will own 8–12 strategic accounts end to end, including onboarding, adoption, health, risk management, renewals, and expansion.
  • Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce.

Matching Summary

Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization.

Salary

Base: $145,000 - $160,000 USD; Bonus/Equity: Eligible for commission; Benefits: Stock Options, Medical Insurance, Vision Insurance, Dental Insurance, Life and Disability Insurance, Professional Development Funds, Flexible Time Off, Paid Holidays, Paid Sick Days, Paid Parental Leave, Retirement Benefits, Mental Wellbeing Benefits

Skills & Requirements

Must-have

  • Customer relationship management
  • Drive product adoption and expansion
  • Manage strategic accounts end to end
  • Lead Executive Business Reviews
  • Understand database technologies

Nice-to-have

  • Connect customer pain points to solutions
  • Foster collaboration and creativity
  • Proactive risk management

Key Requirements

  • 6 - 8 years of experience
  • 3+ years managing high-value accounts
  • Experience working with sales teams
  • Knowledge of databases and distributed systems
  • Based in Toronto or NYC

Work Rights

Not specified

Tailored Resume

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