Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels
Job Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Responsible for service delivery against agreed SLA’s and Metrics, including reporting requirements.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Skills & Requirements
Must-have
customer service representatives supervision
service delivery against agreed SLAs
stakeholder management across business functions
handling customer inquiries via various channels
Nice-to-have
growth and transformation mindset
reimagining insurance to make a difference
culture of inclusion and belonging
Key Requirements
Bachelor degree with over 3 years’ experience
Proven leadership skills in managing and developing a team
Qualified license of IIQE 1 and 2 is a plus
Proficient in spoken & written English & Chinese, including Putonghua