Senior Client Success Manager (mid-market)

Garner Health

Remote
Base: $117,000 to $140,000 (inclusive of base + co...
Fully remote
Manage mid-market client and broker relationships
Deliver exceptional client experience
Track and analyze client success kpis
Garner Health is seeking a Senior Client Success Manager to drive engagement, satisfaction, and retention for mid-market clients in a remote work environment. The ideal candidate should have a strong background in managing B2B client relationships, particularly in the healthcare sector, with a focus on data-driven client management and exceptional communication skills

Job Summary

  • Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all.
  • The Senior Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume mid-market book of business.
  • This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Matching Summary

Match Score: 85

Garner Health is seeking a Senior Client Success Manager to drive engagement, satisfaction, and retention for mid-market clients in a remote work environment. The ideal candidate should have a strong background in managing B2B client relationships, particularly in the healthcare sector, with a focus on data-driven client management and exceptional communication skills.

Salary

Base: $117,000 to $140,000 (inclusive of Base + Commission); Bonus/Equity: Eligible for equity incentive; Benefits: Competitive benefits plans

Skills & Requirements

Must-have

  • Manage mid-market client and broker relationships
  • Deliver exceptional client experience
  • Track and analyze client success KPIs
  • Develop and execute engagement plans
  • Manage multiple concurrent client projects
  • Collaborate cross-functionally
  • Lead client meetings and communications

Nice-to-have

  • Mission-driven team
  • Intense urgency
  • Authentic feedback
  • Fast-paced environment

Key Requirements

  • 4+ years of experience managing B2B book of business
  • Healthcare and benefits industry experience preferred
  • Demonstrated client management expertise
  • Executive relationship ownership
  • Exceptional project management and organizational skills
  • Data-driven mindset
  • Strong executive presence and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter