Trainer & Cx Specialist

Casumo

Macedonia Hub, Macedonia
On-site
Design and deliver training programs
Analyze cx metrics
Continuous improvement initiatives
Casumo is seeking a Trainer & CX Specialist to enhance customer experiences and develop high-performing teams. The role involves designing training programs, analyzing customer feedback, and implementing continuous improvement initiatives within a dynamic and inclusive company culture

Job Summary

  • Casumo is seeking a Trainer & CX Specialist to design and deliver engaging training programs, drive continuous improvement initiatives, and use customer insights to enhance employee performance and overall CX.
  • Responsibilities include designing and delivering training on product knowledge, customer service, and specialized topics, as well as analyzing Voice of Customer data and CX metrics to identify improvement opportunities.
  • The role offers perks such as private health insurance, wellness incentives, work-from-anywhere opportunities, office lunches, and access to professional development tools and training courses.

Matching Summary

Match Score: 85

Casumo is seeking a Trainer & CX Specialist to enhance customer experiences and develop high-performing teams. The role involves designing training programs, analyzing customer feedback, and implementing continuous improvement initiatives within a dynamic and inclusive company culture.

Skills & Requirements

Must-have

  • design and deliver training programs
  • analyze CX metrics
  • continuous improvement initiatives
  • customer insights
  • Risk, Fraud, and Payments knowledge

Nice-to-have

  • passionate about delivering exceptional customer experiences
  • data-driven
  • playful charm
  • collaborative office spaces
  • passion for learning and development

Key Requirements

  • 2+ years operations experience
  • 2+ years training and facilitation experience
  • Strong understanding of CX principles
  • Experience with CX metrics
  • Excellent communication skills
  • Strong analytical abilities
  • Experience with LMS platforms and MS Office

Work Rights

Not specified

Tailored Resume

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