Automated Support Professional

Abbott

Appleton, Wisconsin, United States
Base: $31.75 – $63.55ph; bonus/equity: not specifi...
Fully remote
2 years laboratory instrumentation experience
Level i and level ii technical support skills
Customer relationship and retention focus
Abbott is seeking an Automated Support Professional responsible for providing technical support and enhancing customer experience in a remote capacity, specifically for clients in the Appleton, Wisconsin area. The role requires experience with laboratory instrumentation and customer interaction, focusing on proactive product support and relationship management

Job Summary

  • The role serves as the primary automation account contact providing both technical support and customer experience management.
  • Employees gain access to comprehensive benefits including free medical coverage, high employer retirement contributions, and tuition reimbursement.
  • The position requires proactive maintenance of product performance and resolving complex hardware, software, and reagent issues for laboratory clients.

Matching Summary

Match Score: 85

Abbott is seeking an Automated Support Professional responsible for providing technical support and enhancing customer experience in a remote capacity, specifically for clients in the Appleton, Wisconsin area. The role requires experience with laboratory instrumentation and customer interaction, focusing on proactive product support and relationship management.

Salary

Base: $31.75 – $63.55/hour; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • 2 years laboratory instrumentation experience
  • Level I and Level II technical support skills
  • Customer relationship and retention focus
  • Troubleshooting hardware software and reagents
  • Travel up to 25% within territory

Nice-to-have

  • Experience with service contract sales
  • Ability to conduct customer training events
  • Strategic account planning capabilities
  • Competitive landscape analysis skills
  • Strong communication and documentation skills

Key Requirements

  • Associates Degree or equivalent experience
  • 2 years relevant experience with laboratory instrumentation
  • 2 years experience interfacing with customers
  • Must reside in Appleton WI area

Work Rights

Not specified

Tailored Resume

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