Customer Care Specialist

Xerox Corporation

Cebu City, Central Visayas, Philippines
On-site
3 years customer service experience
Strong english communication skills
Proficiency in ms office excel
This role focuses on delivering excellent customer service and resolving inquiries efficiently across multiple channels

Job Summary

  • This role focuses on delivering excellent customer service and resolving inquiries efficiently across multiple channels.
  • Candidates must be willing to work a shifting schedule including weekends and night shifts at an onsite location.
  • The position requires coordinating with internal teams to ensure timely and accurate resolution of customer issues.

Matching Summary

Match Score: 85

This role focuses on delivering excellent customer service and resolving inquiries efficiently across multiple channels.

Skills & Requirements

Must-have

  • 3 years customer service experience
  • Strong English communication skills
  • Proficiency in MS Office Excel
  • Experience with SLA-driven environments
  • Willingness to work night shifts

Nice-to-have

  • CRM or ticketing system experience
  • Background in order management
  • Lean or Six Sigma process improvement
  • Cross-functional collaboration skills
  • Solution-oriented mindset

Key Requirements

  • At least 3 years of customer service experience
  • Experience in BPO or shared services environment
  • Full onsite availability required
  • Night shift schedule acceptance

Work Rights

Not specified

Tailored Resume

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