Job Summary

• The Senior Application Advisor provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
• Key responsibilities include performing expert-level troubleshooting, fulfilling system requests, guiding proactive analysis of workflows, and managing multiple complex clients and projects simultaneously.
• The role emphasizes outstanding customer service, adapting focus to deliver on priorities, and mentoring team members in both technical and soft skills.

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Skills & Requirements

Key Requirements

• Active Beaker certification
• 5+ years Epic implementation/support
• Post-secondary education or equivalent experience
• Ability to work independently and in a team
• Proficient with Microsoft Office

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