Hardware Service Engineer, Amazon Devices Reverse Logistics

Amazon

Sunnyvale, CA, US
Not specified; not specified; not specified
On-site
Hardware service engineering experience
Reverse logistics strategy definition
Design for serviceability expertise
Amazon is seeking a Hardware Service Engineer for their Reverse Logistics team in Sunnyvale, CA. The role involves managing warranty and returns services for complex products, developing repair processes, and collaborating with cross-functional teams to enhance product serviceability

Job Summary

  • The role is responsible for defining the customer-facing and internal strategy for warranty and returns services of complex Amazon devices.
  • You will own the overall repair service cost-model and drive improvements in product design through closed-loop feedback.
  • The team's vision is to power the circular economy by giving consumer electronic products another chance to be loved.

Matching Summary

Match Score: 85

Amazon is seeking a Hardware Service Engineer for their Reverse Logistics team in Sunnyvale, CA. The role involves managing warranty and returns services for complex products, developing repair processes, and collaborating with cross-functional teams to enhance product serviceability.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Hardware service engineering experience
  • Reverse logistics strategy definition
  • Design for serviceability expertise
  • Program management for NPI processes
  • Global repair and refurbishment operations

Nice-to-have

  • Cross-functional stakeholder leadership
  • Cost model optimization skills
  • Tooling solution development
  • Circular economy vision alignment

Key Requirements

  • Program management experience
  • Hardware service engineering background
  • Experience with global supply chain operations

Work Rights

Not specified

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