Customer Success Manager - Financial Software

Workday

London, United Kingdom
Customer relationship coordination
Customer success planning
Issue resolution and escalation
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as advisors and facilitators to our customers

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as advisors and facilitators to our customers.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Customer Success is a key role to ensure Workday’s customer happiness and success, acting as advisors and facilitators to our customers.

Skills & Requirements

Must-have

  • customer relationship coordination
  • customer success planning
  • issue resolution and escalation
  • financial software expertise
  • SaaS customer management

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • AI platform for managing people
  • bold ideas and genuine care
  • building smarter solutions

Key Requirements

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Bachelor degree or equivalent work experience
  • London based only

Work Rights

Not specified

Tailored Resume

Cover Letter