Reservations Agent / Guest Relations

Sofitel – Philadelphia

Philadelphia, PA, United States
On-site
Luxury customer service
Verbal and written communication skills
Manage calls and guest inquiries
As a Guest Relations / Reservations Agent, you will manage both the pre-arrival experience and various elements of the guest’s stay to ensure a seamless Hotel experience for our guests before, during and after their memorable stay

Job Summary

  • As a Guest Relations / Reservations Agent, you will manage both the pre-arrival experience and various elements of the guest’s stay to ensure a seamless Hotel experience for our guests before, during and after their memorable stay.
  • You will offer warm and welcoming communication by phone, to our internal and external guests and assist with any special requests.
  • You will also accurately and warmly complete all Sofitel Brands Standards.

Matching Summary

As a Guest Relations / Reservations Agent, you will manage both the pre-arrival experience and various elements of the guest’s stay to ensure a seamless Hotel experience for our guests before, during and after their memorable stay.

Skills & Requirements

Must-have

  • Luxury customer service
  • Verbal and written communication skills
  • Manage calls and guest inquiries
  • Handle reservation bookings
  • Process room service orders
  • Generate and review reports

Nice-to-have

  • Anticipate guest needs
  • Joie de Vivre mindset
  • High performing team support
  • Career development opportunities

Key Requirements

  • Minimum 1-year luxury setting experience
  • Hotel school degree preferred
  • Opera/Opera Cloud experience a plus
  • Proficiency in Word, Excel, and messaging
  • Flexible with days and hours
  • Willing to work holidays and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter