The Customer Experience Representative supports the seamless adoption and ongoing use of the Medallia platform and the Canary Guest Management System (GMS) across the organization
Job Summary
The Customer Experience Representative supports the seamless adoption and ongoing use of the Medallia platform and the Canary Guest Management System (GMS) across the organization.
This role provides system support, reporting, onboarding coordination, and resource development while delivering outstanding internal customer service.
This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Global Operations Center, with the option to work remote on Tuesdays and Thursdays.
Matching Summary
The Customer Experience Representative supports the seamless adoption and ongoing use of the Medallia platform and the Canary Guest Management System (GMS) across the organization.
Skills & Requirements
Must-have
Medallia platform support
Canary Guest Management System
Internal customer service
Develop training materials
Troubleshoot system issues
Nice-to-have
Inspire travel through unique experiences
Dynamic and inclusive community
Shaping the future of hospitality
Problem solving and technology enjoyment
Key Requirements
12–18 months experience
Beginner to intermediate Microsoft Office Suite proficiency