Customer Relationship Management (CRM), Executive - ALEXANDRA ROAD

PEOPLE PROFILERS PTE. LTD.

Alexandra Road, Singapore
Competitive remuneration pyckage; comprehensive ra...
Crm strategy execution across multiple brands
Customer feedback management and complaint resolution
Nps performance leadership and service gap analysis
The role involves planning and executing CRM initiatives for multiple automotive brands including BYD, DENZA, Peugeot, Ford, and Quicklane

Job Summary

  • The role involves planning and executing CRM initiatives for multiple automotive brands including BYD, DENZA, Peugeot, Ford, and Quicklane.
  • Candidates will lead NPS performance by conducting regular showroom checks and implementing actionable improvements to meet monthly targets.
  • The position requires managing customer email channels and maintaining strict data integrity within Salesforce while ensuring PDPA compliance.

Matching Summary

Match Score: 75

The role involves planning and executing CRM initiatives for multiple automotive brands including BYD, DENZA, Peugeot, Ford, and Quicklane.

Salary

Competitive remuneration package; Comprehensive range of benefits; Not specified

Skills & Requirements

Must-have

  • CRM strategy execution across multiple brands
  • Customer feedback management and complaint resolution
  • NPS performance leadership and service gap analysis
  • Salesforce database integrity and PDPA compliance
  • Microsoft Excel data analytics proficiency

Nice-to-have

  • Strong written and verbal communication skills
  • Experience in automotive-related roles
  • Ability to collaborate with business process owners
  • Proactive approach to partnership opportunities

Key Requirements

  • Diploma in Business, Marketing, or equivalent fields
  • 1 to 3 years of customer-facing experience
  • Proficiency in Microsoft Excel and data analytics tools

Work Rights

Not specified

Tailored Resume

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