Customer Service Ambassador (wealth Select Centre & Customer Service Centre) - 12 Months Contract

AIA Group

Hong Kong, HK
Addressing enquiries and requests
Policy information and professional advice
Resolve customer problems and complaints
Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications

Job Summary

  • Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications.
  • Provide prompt and accurate services, policy information, and professional advice to customers.
  • Contribute new ideas to enhance customer experience and work efficiency.

Matching Summary

Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications.

Skills & Requirements

Must-have

  • addressing enquiries and requests
  • policy information and professional advice
  • resolve customer problems and complaints
  • MCV verification service
  • customer feedback and report problems

Nice-to-have

  • empowering every one of our people
  • believe in better
  • driven by personal motivation
  • open to changes and challenges
  • enhance customer experience and work efficiency

Key Requirements

  • 4-5 years' relevant experience OR 7-8 years' working experience
  • Solid knowledge of life insurance
  • Proficient in English and Chinese including Mandarin
  • Relevant license required for regulated activities

Work Rights

Not specified

Tailored Resume

Cover Letter