Associate Director, Global Customer Insights

BD (Becton, Dickinson, and Company)

Franklin Lakes, NJ, USA
Base: $166,400.00 - $266,200.00 usd annual; bonus:...
Fully remote
8+ years strategic insights experience
3+ years innovation and launch excellence
Ethnographic research methodology
The role requires leading the global insights agenda to ensure measurable improvements in launch decisions and commercial outcomes for priority programs

Job Summary

  • The role requires leading the global insights agenda to ensure measurable improvements in launch decisions and commercial outcomes for priority programs.
  • Candidates must integrate primary research with enterprise data and AI-enabled synthesis to deliver forward-looking, decision-oriented insights rather than retrospective outputs.
  • BD prioritizes on-site collaboration with a minimum requirement of 4 days per week in the office to foster creativity and effective problem-solving.

Matching Summary

The role requires leading the global insights agenda to ensure measurable improvements in launch decisions and commercial outcomes for priority programs.

Salary

Base: $166,400.00 - $266,200.00 USD Annual; Bonus: Annual Bonus and Potential Discretionary LTI Bonus; Benefits: Comprehensive health, retirement, and life balance programs including PTO and tuition reimbursement

Skills & Requirements

Must-have

  • 8+ years strategic insights experience
  • 3+ years innovation and launch excellence
  • Ethnographic research methodology
  • Primary and secondary market research
  • Volumetric forecasting and Max-Diff analysis
  • Cross-functional workshop facilitation
  • AI-enabled data synthesis

Nice-to-have

  • MBA preferred
  • Medical device industry background
  • Global research experience
  • Vendor management skills
  • Bias for action mindset
  • Constructive challenge approach

Key Requirements

  • Bachelor's degree required; MBA preferred
  • 8+ years in strategic Insights and Analytics roles
  • 3+ years in Innovation and Launch Excellence roles
  • Experience with segmentation, pricing, and messaging research
  • Preferred experience leading Insights vendors

Work Rights

Not specified

Tailored Resume

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