You will be responsible for managing and resolving cases that originate from inbound customer inquiries and efficiently providing quoting, order fulfilment services
Job Summary
You will be responsible for managing and resolving cases that originate from inbound customer inquiries and efficiently providing quoting, order fulfilment services.
Key responsibilities include taking ownership of complex cases, managing backorder follow-ups, handling complex quotes and orders, and ensuring adherence to SLAs for case resolution.
Benefits include competitive remuneration, fantastic discounts across the JB Hi-Fi Group, paid parental leave, and access to wellbeing resources.
Matching Summary
You will be responsible for managing and resolving cases that originate from inbound customer inquiries and efficiently providing quoting, order fulfilment services.
Skills & Requirements
Must-have
Case management experience
Customer service roles
Salesforce CRM proficiency
Handle complex cases
Manage multiple cases
Supplier coordination
Nice-to-have
B2B environment experience
Proactive customer communication
Improve customer satisfaction scores
Team collaboration skills
Workplace giving program involvement
Sustainability commitment
Key Requirements
Proven experience in case management or customer service