Willenbrock Fordertechnik GmbH & Co. KG is seeking an experienced Service Allocator to join their service administration team in Scoresby, Australia. The role involves coordinating service jobs for technicians, managing systems, and ensuring excellent customer service
Job Summary
The role involves coordinating service jobs for Technicians, ensuring seamless customer experiences and maximised technician productivity.
Key responsibilities include allocating service jobs, managing the service management system, handling vendor relations, generating quotes, and managing departmental supplies.
The company offers benefits such as LinkedIn Learning access, discounted gym memberships, a fully maintained vehicle via Novated Leasing, and EAP confidential counselling.
Matching Summary
Match Score: 85
Willenbrock Fordertechnik GmbH & Co. KG is seeking an experienced Service Allocator to join their service administration team in Scoresby, Australia. The role involves coordinating service jobs for technicians, managing systems, and ensuring excellent customer service.
Skills & Requirements
Must-have
Assigning service jobs to technicians
Maintaining service management system
Ordering and managing departmental supplies
Generating customer quotes
Handling sub-contractors and invoices
Nice-to-have
Ensuring smooth processes
Importance of customer service
Fostering strong working relationships
Key Requirements
Proven experience coordinating workloads
Familiarity with service allocation portals like Baseplan
Superior interpersonal, time management, and communication skills