Customer Solutions Consultant Ii

Ada

British Columbia, Canada
Base: $105,000 - $134,000 ote cad; bonus/equity: n...
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4+ years customer success or solutions consulting experience
Experience managing enterprise or mid-market clients
Strong technical aptitude with apis and integrations
** Ada is seeking a Customer Solutions Consultant II who will guide clients through the deployment and optimization of their AI-powered customer experience solutions. The ideal candidate will have a strong background in customer success or technical consulting within SaaS or AI environments and will play a critical role in ensuring client satisfaction and measurable business outcomes. **

Job Summary

  • Ada is an AI customer service company dedicated to making customer service extraordinary by resolving conversations through automation.
  • The role involves acting as a trusted advisor to guide organizations through their digital transformation journey using Ada's ACX Framework.
  • Employees enjoy unlimited vacation, comprehensive benefits, and a flexible remote-first work environment with access to cutting-edge AI tools.

Matching Summary

Match Score: 75

** Ada is seeking a Customer Solutions Consultant II who will guide clients through the deployment and optimization of their AI-powered customer experience solutions. The ideal candidate will have a strong background in customer success or technical consulting within SaaS or AI environments and will play a critical role in ensuring client satisfaction and measurable business outcomes. **

Salary

Base: $105,000 - $134,000 OTE CAD; Bonus/Equity: Not specified; Benefits: Unlimited Vacation, Comprehensive Health, Wellness Account

Skills & Requirements

Must-have

  • 4+ years customer success or solutions consulting experience
  • Experience managing enterprise or mid-market clients
  • Strong technical aptitude with APIs and integrations
  • Ability to interpret performance data and drive ROI
  • Expertise in SaaS environments like Salesforce or Zendesk

Nice-to-have

  • Curious and proactive mindset in fast-paced environments
  • Experience with AI agent training and transcript reviews
  • Ability to translate complex technical concepts for executives
  • Background in digital transformation initiatives
  • Resilience in solving complex challenges through technology

Key Requirements

  • 4+ years in customer success, solutions consulting, or post-sales technical consulting
  • Must be located in British Columbia, Canada

Work Rights

Must be located in British Columbia

Tailored Resume

Cover Letter