Hotline Resource Specialist

Nationwide Children's Hospital

Main Campus, OH, United States
On-site (initial training), then work from home on weekends.
Crisis intervention
Intake assessment
Referral services
Nationwide Children's Hospital is seeking a Hotline Resource Specialist for a weekend position focused on providing crisis intervention and referral services to individuals calling the hotline. The role involves conducting assessments, coordinating referrals, and collaborating with community resources to ensure effective support for clients

Job Summary

  • Provides crisis intervention and hotline support, answering calls and responding to inquiries and concerns with compassion and clinical skills.
  • Conducts intake and eligibility assessments and connects callers with appropriate resources and services.
  • Collaborates with internal and external partners, such a law enforcement, shelter staff, and clinical teams, to ensure seamless service delivery and support for clients.

Matching Summary

Match Score: 85

Nationwide Children's Hospital is seeking a Hotline Resource Specialist for a weekend position focused on providing crisis intervention and referral services to individuals calling the hotline. The role involves conducting assessments, coordinating referrals, and collaborating with community resources to ensure effective support for clients.

Skills & Requirements

Must-have

  • crisis intervention
  • intake assessment
  • referral services
  • community resources
  • documentation and data quality
  • collaboration with partners

Nice-to-have

  • motivational interviewing techniques
  • fast-paced environment

Key Requirements

  • Two years of college or equivalent education and experience
  • Bachelor's Degree in Social Work preferred
  • One year of experience providing intake or crisis services preferred
  • Relational database experience preferred

Work Rights

Not specified

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