Call Centre Trainer #ESY

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
5 years contact center training experience
2 years managerial role in training
Instructional design and adult learning principles
The role involves building and executing comprehensive learning strategies and training programs for both new hires and existing staff

Job Summary

  • The role involves building and executing comprehensive learning strategies and training programs for both new hires and existing staff.
  • Candidates must evaluate training needs across individuals and the organization while implementing diverse methods like OJT and e-learning.
  • The position requires assessing training effectiveness to ensure skills are incorporated into daily work behaviors to boost FCR and CSAT.

Matching Summary

Match Score: 85

The role involves building and executing comprehensive learning strategies and training programs for both new hires and existing staff.

Skills & Requirements

Must-have

  • 5 years contact center training experience
  • 2 years managerial role in training
  • Instructional design and adult learning principles
  • Contact center operations knowledge
  • Developing classroom and online training programs

Nice-to-have

  • Strong communication and presentation skills
  • Experience with train the trainer methodologies
  • Ability to synthesize new programs into resources
  • Proactive content review for effectiveness

Key Requirements

  • At least 5 years of training or QA experience in contact centers
  • At least 2 years in a managerial role
  • In-depth knowledge of government policies relevant to contact centers
  • Proficiency in instructional design and adult learning principles

Work Rights

Not specified

Tailored Resume

Cover Letter