Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
**
Customer-facing service
Maintenance request processing
Key inventory administration
** The University of Arkansas is seeking a Service Center Support Specialist in Fayetteville, AR, to serve as the primary customer-facing agent for the Facilities Management department. The role involves greeting customers, processing maintenance requests, and handling key inventory, while offering a vibrant work culture and comprehensive benefits. **

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The position requires regular, reliable, and non-disruptive attendance and the ability to create and maintain collegial, harmonious working relationships with others.

Matching Summary

Match Score: 75

** The University of Arkansas is seeking a Service Center Support Specialist in Fayetteville, AR, to serve as the primary customer-facing agent for the Facilities Management department. The role involves greeting customers, processing maintenance requests, and handling key inventory, while offering a vibrant work culture and comprehensive benefits. **

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • customer-facing service
  • maintenance request processing
  • key inventory administration
  • payment and deposit handling
  • proactive customer communication
  • use of computerized maintenance management system
  • switchboard operation

Nice-to-have

  • general office experience
  • good customer service skills
  • knowledge of Workday
  • knowledge of Microsoft Office
  • ability to maintain harmonious working relationships
  • knowledge of accessibility standards
  • data analysis techniques

Key Requirements

  • high school diploma or equivalent
  • minimum two years related experience
  • criminal background check
  • sex offender registry check
  • ability to work legally in the United States

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter