Guest Services Manager

Albuquerque Convention Center

Albuquerque, New Mexico, United States
Not specified (assumed flexible hours based on event schedules).
Previous managerial experience in guest services
Strong leadership and team-building skills
Ability to work flexible hours including nights
The Albuquerque Convention Center is seeking a Guest Services Manager to lead front-of-house operations and ensure exceptional guest experiences during events. The ideal candidate will possess strong leadership skills and experience in guest services or event operations, while being responsible for managing staff and implementing effective service standards

Job Summary

  • The Guest Services Manager leads all front-of-house operations to ensure a seamless and outstanding guest experience at every event.
  • This role involves directly managing diverse teams including ushers, security personnel, janitorial coordinators, and temporary labor staff.
  • The manager is responsible for recruiting, training, and scheduling staff while enforcing comprehensive customer service and security protocols.

Matching Summary

Match Score: 85

The Albuquerque Convention Center is seeking a Guest Services Manager to lead front-of-house operations and ensure exceptional guest experiences during events. The ideal candidate will possess strong leadership skills and experience in guest services or event operations, while being responsible for managing staff and implementing effective service standards.

Skills & Requirements

Must-have

  • Previous managerial experience in guest services
  • Strong leadership and team-building skills
  • Ability to work flexible hours including nights

Nice-to-have

  • Experience developing staff training programs
  • Background in implementing operational improvements
  • Excellent conflict resolution abilities

Key Requirements

  • Previous managerial experience in guest services or event operations
  • Ability to work flexible hours including nights, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter