Lead Customer Success Manager

Workiva

Base: $93,000.00 - $149,000.00; bonus/equity: disc...
Fully remote
6 years customer success experience
Bachelor's degree required
Strategic advisor to vps and ceos
The Lead CSM serves as a strategic advisor to VPs and chief executives to maximize customer return on investment

Job Summary

  • The Lead CSM serves as a strategic advisor to VPs and chief executives to maximize customer return on investment.
  • This role involves driving business outcomes by overseeing the entire customer lifecycle and ensuring value realization within high-value accounts.
  • Candidates will receive a salary between $93,000 and $149,000 plus discretionary bonuses, RSUs, and comprehensive benefits.

Matching Summary

The Lead CSM serves as a strategic advisor to VPs and chief executives to maximize customer return on investment.

Salary

Base: $93,000.00 - $149,000.00; Bonus/Equity: Discretionary annual bonus and Restricted Stock Units; Benefits: 401(k) match and comprehensive package

Skills & Requirements

Must-have

  • 6 years Customer Success experience
  • Bachelor's degree required
  • Strategic advisor to VPs and CEOs
  • Drive platform adoption and ROI
  • Manage renewal pipeline forecasting

Nice-to-have

  • Experience with SaaS applications
  • Background in Corporate Sustainability
  • Knowledge of Regulatory Reporting
  • Ability to simplify complex problems
  • Willingness to travel up to 20%

Key Requirements

  • Minimum 6 years related experience
  • Bachelor's degree or advanced degree
  • Experience supporting SaaS applications preferred
  • Central Timezone accommodation preferred

Work Rights

Not specified

Tailored Resume

Cover Letter