It Service Management Senior Business Analyst

Freshfields Bruckhaus Deringer

Manchester, United Kingdom
Strong itil knowledge and experience
Good working knowledge of servicenow
Experience with incident management tool sets
This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester

Job Summary

  • This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester.
  • The role focuses on refining and implementing processes, maintaining strong ServiceNow knowledge, and driving continual service improvement to enhance overall service delivery.
  • Freshfields is an equal opportunities employer and welcomes applications from all suitably qualified individuals regardless of background.

Matching Summary

This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester.

Skills & Requirements

Must-have

  • Strong ITIL knowledge and experience
  • Good working knowledge of ServiceNow
  • Experience with Incident Management tool sets
  • Process mapping and documentation skills
  • Supplier relationship management
  • Continual service improvement focus

Nice-to-have

  • Exposure to legal industry technologies
  • Strong communication and presenting ability
  • Decision-making and influencing skills
  • Passion for Service Management
  • Experience working within support teams

Key Requirements

  • Strong ITIL knowledge and experience
  • Experience with Incident Management tool sets
  • Experience managing supplier relationships
  • Experience with process mapping and documentation
  • Good working knowledge of ServiceNow
  • Exposure to ISO processes
  • Right to work in the UK

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter