Assistant Director For It Support

University of Arkansas, Fayetteville

Fayetteville, Arkansas, USA
$67,909; not specified; not specified py
Hybrid
It support operations management
Troubleshooting complex software and hardware
Customer-focused it support delivery
The University of Arkansas is seeking an Assistant Director for IT Support to manage day-to-day IT operations within the Division of Student Affairs. The ideal candidate will possess a background in information technology, with leadership experience and a focus on delivering high-quality customer support in a higher education setting

Job Summary

  • The Assistant Director for IT Support provides day-to-day management of the division’s IT support, ensuring high-quality, reliable, and customer-focused IT support.
  • This role involves hands-on assistance with complex troubleshooting, deployments, and service escalations, as well as managing the division's IT asset lifecycle.
  • The University of Arkansas offers a vibrant work environment and a comprehensive benefits package including health, dental, life and disability insurance, tuition waivers, and retirement programs.

Matching Summary

Match Score: 85

The University of Arkansas is seeking an Assistant Director for IT Support to manage day-to-day IT operations within the Division of Student Affairs. The ideal candidate will possess a background in information technology, with leadership experience and a focus on delivering high-quality customer support in a higher education setting.

Salary

$67,909; Not specified; Not specified

Skills & Requirements

Must-have

  • IT support operations management
  • Troubleshooting complex software and hardware
  • Customer-focused IT support delivery
  • IT asset lifecycle management

Nice-to-have

  • Working in student affairs
  • ITIL framework familiarity
  • Strong communication skills
  • Assessing service gaps

Key Requirements

  • Bachelor's degree or four years of experience
  • Experience managing an IT Support team
  • Proficient with Microsoft Intune and Active Directory
  • Experience with enterprise ticketing systems
  • Legal authority to work in the United States

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter