Claims Service Center Supervisor - Interim

Liberty Mutual Group

Remote, US
Base: $61,000.00 - $113,000.00 py; typical startin...
Remote
Auto and property claims experience
Fnol processing knowledge
Team leadership and coaching
Liberty Mutual Group is seeking an Interim Claims Service Center Supervisor to lead a team responsible for Auto and Property claims processing. This remote position focuses on people leadership, operational excellence, and ensuring a high-quality customer experience

Job Summary

  • This interim role leads a team of Claims Representatives responsible for Auto and Property claims intake and FNOL processing.
  • The supervisor is accountable for driving team performance, ensuring operational excellence, and fostering a customer-centric service culture.
  • Candidates must have prior claims adjusting experience and the ability to manage complex escalations with sound judgment.

Matching Summary

Match Score: 85

Liberty Mutual Group is seeking an Interim Claims Service Center Supervisor to lead a team responsible for Auto and Property claims processing. This remote position focuses on people leadership, operational excellence, and ensuring a high-quality customer experience.

Salary

Base: $61,000.00 - $113,000.00 per year; Typical Starting: $69,800 - $93,000; Bonus: Referral bonus eligible

Skills & Requirements

Must-have

  • Auto and Property claims experience
  • FNOL processing knowledge
  • Team leadership and coaching
  • Performance metrics management
  • Workflow and capacity planning

Nice-to-have

  • Customer-centric service culture
  • Process improvement skills
  • Cross-functional collaboration
  • Adaptability in fast-paced environment
  • Strong written communication skills

Key Requirements

  • Bachelor's degree or equivalent training
  • 2-3 years directly related insurance experience
  • Prior leadership experience preferred
  • In-depth knowledge of coverages and contracts
  • Must have claims adjusting experience

Work Rights

Not specified

Tailored Resume

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