Analyst Ii - Servicenow Cmdb & Knowledge Management

SKECHERS USA Inc

USA
$85,000-$110,000pyr usd
On-site
Servicenow discovery & service mapping
Cmdb administration and enhancement
Knowledge management administration
SKECHERS USA Inc is seeking a ServiceNow Analyst II to enhance its IT Operations Management capabilities, specifically focusing on Configuration Management Database (CMDB) and Knowledge Management processes. The ideal candidate should have at least three years of experience in ServiceNow, with strong analytical skills and hands-on experience with ITOM tools

Job Summary

  • Support and enhance IT Operations Management (ITOM) capabilities, Configuration Management Database (CMDB), and Knowledge Management processes within the ServiceNow platform.
  • Manage the accuracy of the CMDB via the Identification and Reconciliation Engine (IRE) in a Multi-Source environment, ensuring robust Discovery schedules and mapping critical business services.
  • Serve as the primary analyst and administrator for the ServiceNow Knowledge Management module, assisting in designing and implementing workflows and monitoring article usage.

Matching Summary

Match Score: 85

SKECHERS USA Inc is seeking a ServiceNow Analyst II to enhance its IT Operations Management capabilities, specifically focusing on Configuration Management Database (CMDB) and Knowledge Management processes. The ideal candidate should have at least three years of experience in ServiceNow, with strong analytical skills and hands-on experience with ITOM tools.

Salary

$85,000-$110,000/yr USD

Skills & Requirements

Must-have

  • ServiceNow Discovery & Service Mapping
  • CMDB administration and enhancement
  • Knowledge Management administration
  • MID Server installation and management
  • REST/SOAP API integration
  • CMDB Health Dashboards
  • ServiceNow platform

Nice-to-have

  • Process-oriented mindset
  • Data integrity and service visibility
  • Industry-standard Knowledge Management frameworks
  • Knowledge-Centered Service (KCS) practices

Key Requirements

  • 3+ years of experience
  • ServiceNow CMDB, Discovery, Knowledge Management administration
  • Experience developing CMDB technical design standards
  • Experience integrating CMDB with external data sources
  • Strong technical leadership skills
  • Excellent organization skills

Work Rights

Not specified

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