Lead Support Engineer, Amazon Leo Enterprise Customer Support
Amazon
Ts, IN, United States
On-site
Satellite network troubleshooting expertise
Analyzing performance data latency jitter packet loss
Technical case resolution skills
Amazon LEO aims to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit to serve unserved and underserved communities worldwide
Job Summary
Amazon LEO aims to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit to serve unserved and underserved communities worldwide.
The Support Engineer role involves resolving complex satellite network issues by analyzing performance data and system configurations to restore optimal service levels.
The position requires working in rotating shifts with on-call duties to ensure continuous operational coverage and may require compliance with export control laws.
Matching Summary
Amazon LEO aims to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit to serve unserved and underserved communities worldwide.
Skills & Requirements
Must-have
Satellite network troubleshooting expertise
Analyzing performance data latency jitter packet loss
Technical case resolution skills
Cross-functional team collaboration
Rotating shift schedule including weekends
On-call availability for operational coverage
Nice-to-have
Developing and documenting technical solutions
Contributing to knowledge base
Providing technical guidance to customers and teams
Key Requirements
Eligibility for export licenses under EAR and ITAR
Experience in satellite network technical support
Ability to work rotating shifts and on-call
Must be eligible for US government export approvals