Customer Support Specialist

Wood Mackenzie

Mexico
On-site
Deliver quality phone, email & live chat support
Analyze stakeholder needs and difficulties
Record information in salesforce crm system
Wood Mackenzie is seeking a Customer Support Specialist to join their global Customer Support team in Mexico. The role emphasizes effective communication, organization, and a customer-centric approach to help both internal and external stakeholders optimize the use of their products

Job Summary

  • Wood Mackenzie is looking for a Customer Support Specialist at an exciting time for our fast-evolving global Customer Support team.
  • As a Customer Support Specialist, you will be required to use your customer-focused, detail-oriented skillset to analyze stakeholder needs and difficulties, while offering the best solutions.
  • The role offers opportunities for individuals to follow personalized goals based on people’s natural abilities to desire and learn.

Matching Summary

Match Score: 85

Wood Mackenzie is seeking a Customer Support Specialist to join their global Customer Support team in Mexico. The role emphasizes effective communication, organization, and a customer-centric approach to help both internal and external stakeholders optimize the use of their products.

Skills & Requirements

Must-have

  • Deliver quality phone, email & Live Chat support
  • Analyze stakeholder needs and difficulties
  • Record information in Salesforce CRM system
  • Optimize value of software, data, and analytical solutions
  • Support product and role configuration tasks

Nice-to-have

  • Customer-centric mindset
  • Self-managing, proactive, collaborative
  • Personalized goals and learning opportunities
  • Kind, open, fun, team-oriented attitude

Key Requirements

  • Strong time management and multi-tasking abilities
  • Excellent communication skills
  • Comfortable speaking on the phone
  • Strong attention to detail and organizational skills
  • Analytical and process-oriented mindset
  • Technically adept with web based applications
  • Ability to work independently and interdependently

Work Rights

Not specified

Tailored Resume

Cover Letter