Lead Helpdesk Engineer

Tanium

Krakow, Poland
Hybrid (minimum three days onsite)
Troubleshoot hardware, software, network, and system issues
Support windows and macos environments
Manage user and group in microsoft 365 and active directory
Tanium is seeking a Lead Helpdesk Engineer in Krakow, Poland, to oversee IT support operations, ensure quality service delivery, and build a local engineering team. The ideal candidate will have extensive technical support experience, particularly in Windows and macOS environments, and will thrive in a collaborative, innovative culture

Job Summary

  • This Lead Helpdesk Engineer will work directly with a talented team of IT and security professionals and have the opportunity to learn new technologies.
  • The Lead Helpdesk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission.
  • Help build a local team of engineers focused on supporting and improving employee technology experiences globally.

Matching Summary

Match Score: 85

Tanium is seeking a Lead Helpdesk Engineer in Krakow, Poland, to oversee IT support operations, ensure quality service delivery, and build a local engineering team. The ideal candidate will have extensive technical support experience, particularly in Windows and macOS environments, and will thrive in a collaborative, innovative culture.

Skills & Requirements

Must-have

  • Troubleshoot hardware, software, network, and system issues
  • Support Windows and macOS environments
  • Manage user and group in Microsoft 365 and Active Directory
  • Basic networking concepts (DNS, DHCP, VPNs, TCP/IP)
  • Use ticketing systems (ServiceNow preferred)
  • Endpoint protection and MDM solutions
  • Support remote users and SaaS productivity suites

Nice-to-have

  • Build local IT team in the region
  • Focus on quality and continuous improvement
  • Identify automation opportunities
  • Provide technical guidance and coaching

Key Requirements

  • Minimum 5 years of technical support experience
  • At least 2 years as lead engineer
  • Cybersecurity fundamentals exposure
  • Executive and VIP support experience

Work Rights

Not specified

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