Technical Support Engineer

GEHC

Multiple Locations
Fully remote
Advanced technical support
Incident management
Customer escalation leadership
The Technical Support Engineer II drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians, TSE I’s, and Customers experiencing system performance issues

Job Summary

  • The Technical Support Engineer II drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians, TSE I’s, and Customers experiencing system performance issues.
  • This role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.
  • The position requires participation in on-call rotations to facilitate 24x7x365 customer support in a fast-paced professional environment.

Matching Summary

The Technical Support Engineer II drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians, TSE I’s, and Customers experiencing system performance issues.

Skills & Requirements

Must-have

  • Advanced technical support
  • Incident management
  • Customer escalation leadership
  • Remote diagnostic tools
  • Troubleshooting improvements
  • 24x7x365 support

Nice-to-have

  • Change management leadership
  • Customer-obsessed mindset
  • Product serviceability champion
  • Mentorship and training

Key Requirements

  • 5 years engineering experience
  • Proven expertise in repair and maintenance
  • Demonstrated capability in incident management
  • Advanced proficiency with remote diagnostic tools
  • Strong working knowledge of Networking concepts
  • Strong working knowledge of AWS, Citrix, Microsoft ecosystems
  • Strong working knowledge of Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring
  • Strong working knowledge of HL7 and legacy product integrations
  • Bachelor’s degree in IT engineering or related field preferred
  • Networking, cloud, or vendor-specific certifications

Work Rights

Legally authorized to work in the United States without restriction

Tailored Resume

Cover Letter