Senior Customer Success Manager

DoorDash USA

Chicago, IL, US
Not specified; base salary localized according to ...
On-site
5+ years customer success experience
Manage high-value smb customer portfolio
Drive end-to-end customer lifecycle outcomes
The role focuses on driving strategic partnership, retention, and growth across a portfolio of high-value and complex SMB customers

Job Summary

  • The role focuses on driving strategic partnership, retention, and growth across a portfolio of high-value and complex SMB customers.
  • You will act as a trusted advisor to key stakeholders, partnering closely with Account Management to deliver measurable business outcomes.
  • The team is described as a diverse, global group of empathetic relationship builders passionate about supporting the hospitality industry.

Matching Summary

The role focuses on driving strategic partnership, retention, and growth across a portfolio of high-value and complex SMB customers.

Salary

Not specified; Base salary localized according to employee work location

Skills & Requirements

Must-have

  • 5+ years Customer Success experience
  • Manage high-value SMB customer portfolio
  • Drive end-to-end customer lifecycle outcomes
  • Lead executive business reviews
  • Analyze data to drive ROI and adoption

Nice-to-have

  • Passion for hospitality industry
  • Experience with restaurant operations
  • Strong relationship building skills
  • Curious problem-solving mindset
  • Strategic planning capabilities

Key Requirements

  • 5+ years in Customer Success or Account Management
  • Strong verbal and written communication skills
  • Prior experience in hospitality or restaurant industry (plus)

Work Rights

Not specified

Tailored Resume

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