Technical Support Engineer – Bilingual (french And English Speaker)

HP, Inc.

United Kingdom
**
Fluent in english and french spoken and written
Minimum 1 year customer support experience
Knowledge of pc architecture and microsoft os
** HP, Inc. is seeking a bilingual Technical Support Engineer fluent in English and French to provide exceptional customer service and technical support for their HyperX gaming peripherals. The ideal candidate will possess a strong interest in gaming and relevant technical knowledge, alongside excellent communication skills. **

Job Summary

  • The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction by providing exceptional technical support for the HyperX range of gaming peripherals.
  • Responsibilities include independently identifying, troubleshooting, and resolving customer issues across telephone, email, social media, chat, and web requests in both English and French.
  • Candidates must maintain up-to-date knowledge of HyperX and competitor hardware/software products while managing logistical issues such as RMAs according to company procedures.

Matching Summary

Match Score: 75

** HP, Inc. is seeking a bilingual Technical Support Engineer fluent in English and French to provide exceptional customer service and technical support for their HyperX gaming peripherals. The ideal candidate will possess a strong interest in gaming and relevant technical knowledge, alongside excellent communication skills. **

Skills & Requirements

Must-have

  • Fluent in English and French spoken and written
  • Minimum 1 year customer support experience
  • Knowledge of PC Architecture and Microsoft OS
  • Experience with gaming consoles and peripherals
  • Ability to use CRM systems for case management

Nice-to-have

  • Interest in computer gaming and gaming scene
  • Additional European language skills like German or Spanish
  • Strong social media engagement with technology products
  • Quick learner with logical problem-solving skills
  • Willingness to back up colleagues on language cover

Key Requirements

  • Bachelor's degree or above (recently graduated)
  • Minimum 1 year previous customer support experience
  • Fluent business-level English and French proficiency

Work Rights

Not specified

Tailored Resume

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