Onboarding & Client Renewals Experience Specialist

Saxo Bank Securities Ltd, Japan

Japan
Hybrid
Client journey enhancement
Lead-to-client conversion
On-going due diligence (odd)
Saxo Bank Securities Ltd is seeking an Onboarding & Client Renewals Experience Specialist in Japan to enhance client experiences throughout onboarding and renewal processes. The ideal candidate will have project management experience, strong analytical skills, and a keen understanding of AML/KYC practices

Job Summary

  • The Local Journey Owner is responsible for the entire local client experience across Onboarding Experience and Client Renewal Experience, both digital and non-digital.
  • Identify, prioritise, and execute on client journey enhancements, implementing both global rollouts and locally identified improvements.
  • When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

Matching Summary

Match Score: 85

Saxo Bank Securities Ltd is seeking an Onboarding & Client Renewals Experience Specialist in Japan to enhance client experiences throughout onboarding and renewal processes. The ideal candidate will have project management experience, strong analytical skills, and a keen understanding of AML/KYC practices.

Skills & Requirements

Must-have

  • Client journey enhancement
  • Lead-to-client conversion
  • On-going Due Diligence (ODD)
  • AML/Compliance guidelines
  • CRM data analysis

Nice-to-have

  • Innovative mindset
  • Open feedback culture
  • Diversity and inclusion
  • Global and local team collaboration

Key Requirements

  • Proven project management experience
  • Strong analytical skills
  • Excellent English communication skills
  • Familiarity with AML/KYC practices
  • Bachelor’s degree preferred
  • JSDA certifications a plus

Work Rights

Not specified

Tailored Resume

Cover Letter