Tech/systems Support Analyst

IQVIA Inc

**
First level technical support experience
Workstation and application troubleshooting
Database call information management
** IQVIA Inc is seeking a Tech/Systems Support Analyst to provide first-level support for technical assistance related to workstations and applications. The ideal candidate should have an associate's degree in computer science or equivalent experience, along with familiarity with various technical systems. **

Job Summary

  • The role involves providing first-level support for technical assistance to internal and external customers.
  • Candidates will be responsible for resolving routine problems and escalating complex issues to the appropriate support areas.
  • IQVIA is a leading global provider of clinical research services and healthcare intelligence committed to improving patient outcomes.

Matching Summary

Match Score: 75

** IQVIA Inc is seeking a Tech/Systems Support Analyst to provide first-level support for technical assistance related to workstations and applications. The ideal candidate should have an associate's degree in computer science or equivalent experience, along with familiarity with various technical systems. **

Skills & Requirements

Must-have

  • First level technical support experience
  • Workstation and application troubleshooting
  • Database call information management
  • Communication with end users

Nice-to-have

  • Experience with monthly charge back reports
  • Familiarity with mainframe and LAN equipment
  • Customer service role background

Key Requirements

  • Associate's Degree in Computer Science or equivalent
  • One year of related experience or training
  • Familiarity with distributed, PC, LAN, or telecommunications equipment

Work Rights

Not specified

Tailored Resume

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