Financial Expert (regio Aalst - Gent)

282

Aalst, Belgium
Hybrid
Product knowledge of banking services
Digital banking adoption coaching
Customer relationship management tools
The Financial Expert position at 282 in Aalst and Gent, Belgium, focuses on providing personalized banking advice through both digital and face-to-face interactions. The role emphasizes strong customer service skills, a deep knowledge of banking products, and an entrepreneurial spirit to identify and capitalize on commercial opportunities

Job Summary

  • The role serves as the primary personal contact for customers in branches, acting as the face of ING.
  • Employees are expected to identify customer needs and guide them toward mobile and digital banking solutions.
  • Success is measured by high customer satisfaction scores (CSAT/NPS) and the ability to convert interactions into commercial results.

Matching Summary

Match Score: 85

The Financial Expert position at 282 in Aalst and Gent, Belgium, focuses on providing personalized banking advice through both digital and face-to-face interactions. The role emphasizes strong customer service skills, a deep knowledge of banking products, and an entrepreneurial spirit to identify and capitalize on commercial opportunities.

Skills & Requirements

Must-have

  • Product knowledge of banking services
  • Digital banking adoption coaching
  • Customer relationship management tools
  • Sales opportunity identification
  • Empathic customer communication

Nice-to-have

  • Proactive client outreach skills
  • Event planning and hosting experience
  • Strong sales conversion abilities
  • Team collaboration mindset
  • Orange Behaviours alignment

Key Requirements

  • Level 13 or Level 14 retail specialist qualification
  • Experience in retail advice or daily banking
  • Proficiency with Iris, Scheduler, and Salesforce tools

Work Rights

Not specified

Tailored Resume

Cover Letter