Technical Account Manager

Xometry

Orlando, FL, United States
On-site
Customer-facing technical expert
Onsite customer visits
Design for manufacturing (dfm)
Xometry is seeking a Technical Account Manager in Orlando, FL, to serve as a customer-facing liaison for their enterprise accounts, requiring a strong background in mechanical engineering and project management. The role emphasizes customer success, technical expertise, and operational execution within a dynamic digital manufacturing environment

Job Summary

  • Act as a trusted advisor and technical expert for enterprise accounts, conducting weekly onsite visits to build relationships and understand needs.
  • Ensure order fulfillment and quality by directing projects to qualified manufacturers, conducting audits, and managing projects to successful completion.
  • Partner with Sales to drive account growth and retention by identifying opportunities for expanded services and providing technical expertise during the sales process.

Matching Summary

Match Score: 85

Xometry is seeking a Technical Account Manager in Orlando, FL, to serve as a customer-facing liaison for their enterprise accounts, requiring a strong background in mechanical engineering and project management. The role emphasizes customer success, technical expertise, and operational execution within a dynamic digital manufacturing environment.

Skills & Requirements

Must-have

  • Customer-facing technical expert
  • Onsite customer visits
  • Design for Manufacturing (DFM)
  • Order fulfillment and quality assurance
  • Manufacturing partner audits
  • Account growth and retention

Nice-to-have

  • Customer success passion
  • Impactful role
  • Dynamic company environment

Key Requirements

  • Bachelor's degree in Mechanical Engineering or related field
  • 7+ years of experience in manufacturing, product development, project management
  • Aerospace industry experience preferred
  • Proficiency in Solidworks
  • Experience with CRM systems (e.g., Salesforce)
  • Ability to travel up to 50%

Work Rights

Not specified

Tailored Resume

Cover Letter