Customer Service Agent

HSH Management Services Ltd

Hong Kong
On-site
Process reservation bookings
Collaborate with internal departments
Maintain accurate guest profile
Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team

Job Summary

  • Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.
  • Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday.
  • Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion.

Matching Summary

Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.

Skills & Requirements

Must-have

  • Process reservation bookings
  • Collaborate with internal departments
  • Maintain accurate guest profile
  • Demonstrate up to date knowledge

Nice-to-have

  • Participate in Suite up-selling programme
  • Professional team environment

Key Requirements

  • Minimum 1 year of experience
  • Good operating knowledge of Opera or Shiji
  • Fluent in English
  • Relevant internship experience

Work Rights

Not specified

Tailored Resume

Cover Letter