The Workforce Manager leads end‑end workforce planning, including forecasting, capacity management, and headcount optimization to enable the organization’s strategic and operational goals
Job Summary
The Workforce Manager leads end‑end workforce planning, including forecasting, capacity management, and headcount optimization to enable the organization’s strategic and operational goals.
The role is accountable for developing effective batch plans, managing ramp-down approaches, and ensuring alignment with budget targets.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.
Matching Summary
The Workforce Manager leads end‑end workforce planning, including forecasting, capacity management, and headcount optimization to enable the organization’s strategic and operational goals.
Skills & Requirements
Must-have
Workforce forecasting
Capacity planning
Headcount optimization
Batch planning
Ramp-down planning
Advanced Excel skills
Nice-to-have
Data analytics certification
Power BI certification
Workforce management certification
Clear thinking and reasoning
Feedback and coaching skills
Key Requirements
3+ years of work experience
Solid understanding of forecasting models
High proficiency in data analysis
Comfort working with large datasets
Knowledge of analytics tools (Power BI, Tableau, Qlik)