Guest Service Agent

Sofitel Sydney Wentworth

Aqaba, Jordan
**
Guest check-in and check-out procedures
Cashiering and foreign exchange transactions
Night audit tasks and panic report printing
** Sofitel Sydney Wentworth is seeking a Guest Service Agent to handle front desk operations, guest inquiries, and ensure high-quality service in Aqaba, Jordan. The role requires a friendly demeanor, attention to detail, and a commitment to the company's values and core behaviors. **

Job Summary

  • The role involves overseeing day-to-day front office operations including check-ins, cashiering, and night audits.
  • Employees must maintain perfect grooming standards and demonstrate core behaviors like trust, relationships, and drive.
  • The position requires coordinating with Housekeeping, F&B, and the General Manager regarding VIPs and special assignments.

Matching Summary

Match Score: 75

** Sofitel Sydney Wentworth is seeking a Guest Service Agent to handle front desk operations, guest inquiries, and ensure high-quality service in Aqaba, Jordan. The role requires a friendly demeanor, attention to detail, and a commitment to the company's values and core behaviors. **

Skills & Requirements

Must-have

  • Guest check-in and check-out procedures
  • Cashiering and foreign exchange transactions
  • Night audit tasks and panic report printing
  • Logbook review and guest complaint resolution
  • VIP and MIP coordination with departments

Nice-to-have

  • Upselling skills to drive revenue
  • Strong grooming and professional appearance
  • Team cooperation and cross-departmental support
  • Product knowledge of hotel facilities
  • Friendly and cheerful disposition

Key Requirements

  • Familiarity with Operational Standards Manual
  • Ability to handle cash and foreign exchange
  • Knowledge of fire and first aid procedures

Work Rights

Not specified

Tailored Resume

Cover Letter