JLL is seeking a Service Ambassador Lead in Singapore to enhance the occupant experience through effective management of soft services, including cleaning and event coordination. The ideal candidate will have experience in guest relations within corporate settings and demonstrate strong leadership and problem-solving abilities
Job Summary
The role involves developing strategies to enhance the overall experience of occupants through effective management of soft services like cleaning and landscaping.
Candidates must lead a team of ambassadors, conduct audits, and ensure strict adherence to grooming standards and service level agreements.
The position requires coordinating end-to-end event delivery, managing vendor partnerships, and utilizing data analytics to drive continuous service improvements.
Matching Summary
Match Score: 85
JLL is seeking a Service Ambassador Lead in Singapore to enhance the occupant experience through effective management of soft services, including cleaning and event coordination. The ideal candidate will have experience in guest relations within corporate settings and demonstrate strong leadership and problem-solving abilities.
Skills & Requirements
Must-have
4-5 star hotel or Tier 2 airline experience
Front desk and back office process skills
Team leadership and training capabilities
Soft services management (cleaning, pest control)
Event planning and execution support
Nice-to-have
Occupational safety requirements knowledge
Continuous improvement initiative experience
Computer savviness and data analytics usage
Strong problem-solving under pressure
Innovation in human experience strategies
Key Requirements
Mid-level experience from 4 to 5 star Hotel / Tier 2 Airline / F&B industry
Proven experience in guest relations within a corporate environment