Enterprise Customer Success Manager

Workato

Toronto, Canada
Not specified; not specified; not specified
On-site
7+ years customer success experience
Enterprise account portfolio management
Integration and business automation knowledge
The role focuses on ensuring value realization and rapid adoption of the Workato Agentic Orchestration Platform for enterprise customers

Job Summary

  • The role focuses on ensuring value realization and rapid adoption of the Workato Agentic Orchestration Platform for enterprise customers.
  • You will serve as a trusted advisor and advocate, bridging the gap between customers and internal teams like Sales, Product, and Professional Services.
  • Workato offers a flexible, trust-oriented culture that empowers employees to take ownership while balancing productivity with self-care.

Matching Summary

The role focuses on ensuring value realization and rapid adoption of the Workato Agentic Orchestration Platform for enterprise customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 7+ years customer success experience
  • Enterprise account portfolio management
  • Integration and business automation knowledge
  • Strategic executive relationship building
  • Revenue retention and growth focus

Nice-to-have

  • Experience in hyper-growth SaaS companies
  • Prior consulting or SI firm background
  • Digital transformation leadership experience
  • Fostering communities of champions
  • Process innovation and playbook development

Key Requirements

  • BS degree or equivalent education
  • 7+ years professional experience in CS or technical account management
  • Track record managing $200k to multi-million ARR accounts
  • Experience with Forbes Global 2000 companies

Work Rights

Not specified

Tailored Resume

Cover Letter