Semco - Sr. Business Process Analyst

SEMCO Energy

Port Huron, MI, United States
Base: $83,000 to $95,000; bonus/equity: not specif...
Customer and billing processes
Process documentation and improvement
Cross-functional stakeholder collaboration
Document and improve business processes across billing, meter reading, payments, call center, and customer operations

Job Summary

  • Document and improve business processes across billing, meter reading, payments, call center, and customer operations.
  • Identify gaps and design improved workflows that support efficiency and customer experience.
  • We offer a competitive salary range of $83,000 to $95,000 per year, commensurate with experience, education, and skills.

Matching Summary

Document and improve business processes across billing, meter reading, payments, call center, and customer operations.

Salary

Base: $83,000 to $95,000; Bonus/Equity: Not specified; Benefits: Health insurance, retirement plans, paid time off

Skills & Requirements

Must-have

  • customer and billing processes
  • process documentation and improvement
  • cross-functional stakeholder collaboration
  • CIS system data analysis

Nice-to-have

  • curious analytical self-starter
  • turning complexity into clear processes
  • collaborative environment values curiosity

Key Requirements

  • 5+ years experience
  • enterprise financial or billing systems
  • Lean Six Sigma certification
  • CBAP, CCBA, or equivalent certification
  • Ability to travel once per 2-3 months

Work Rights

Not specified

Tailored Resume

Cover Letter