Manager, Customer Service

procurement.brown.edu

Providence, Rhode Island, US
Onsite
Customer service excellence
Staff scheduling and management
Training and development
The Customer Service Manager is responsible for serving as a role model for all Store Sales Associates, demonstrating and reinforcing the bookstore’s core values

Job Summary

  • The Customer Service Manager is responsible for serving as a role model for all Store Sales Associates, demonstrating and reinforcing the bookstore’s core values.
  • This leadership position will manage and schedule all Store Sales Associates and assist all Bookstore Departments in hiring employees and ensuring staffing levels meet budget plan and needs of the bookstore.
  • Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities.

Matching Summary

The Customer Service Manager is responsible for serving as a role model for all Store Sales Associates, demonstrating and reinforcing the bookstore’s core values.

Skills & Requirements

Must-have

  • customer service excellence
  • staff scheduling and management
  • training and development
  • business operations oversight
  • cashier accuracy monitoring
  • payroll processing

Nice-to-have

  • role model for values
  • teamwork and communication
  • professional growth guidance
  • hands-on leadership
  • positive team environment

Key Requirements

  • 3-5 years customer service experience
  • Supervisor experience required
  • 2-3 years high-volume retail experience
  • Available to work nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter