Executive Manager, Payments Customer Success

369

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7-10+ years professional services experience
Background in payments or transaction banking
Structured problem solving and quantitative analysis
** The Commonwealth Bank is seeking an Executive Manager for Payments Customer Success, responsible for developing and implementing strategies to enhance customer satisfaction and drive growth in payment products. The role includes managing a team, engaging with senior leaders, and serving as the key point of contact for strategic client acquisitions. **

Job Summary

  • This strategic role leads the Payments Customer Success team to drive growth in payment products and optimize engagement with frontline specialists.
  • The incumbent acts as the single point of contact for pre-sale consultation services for high-value strategic client acquisitions and complex multi-product deals.
  • Candidates must have 7-10+ years of professional services experience with a background in payments, transaction banking, or corporate development.

Matching Summary

Match Score: 75

** The Commonwealth Bank is seeking an Executive Manager for Payments Customer Success, responsible for developing and implementing strategies to enhance customer satisfaction and drive growth in payment products. The role includes managing a team, engaging with senior leaders, and serving as the key point of contact for strategic client acquisitions. **

Skills & Requirements

Must-have

  • 7-10+ years professional services experience
  • Background in Payments or Transaction Banking
  • Structured problem solving and quantitative analysis
  • Experience leading small teams
  • Ability to deliver updates to senior executives

Nice-to-have

  • Leading high performing sales teams
  • GTM experience or business development
  • University degree in business or economics
  • Strong stakeholder relationship management
  • Experience with RFP response processes

Key Requirements

  • 7-10+ years professional services experience
  • Background in Payments or Transaction Banking
  • University degree qualification in business, economics, technology, law or commercially related discipline

Work Rights

Not specified

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