The Team Leader is responsible for leading the Multi-carrier Landside Operations (OPS) team, driving daily operational excellence and managing customer experience
Job Summary
The Team Leader is responsible for leading the Multi-carrier Landside Operations (OPS) team, driving daily operational excellence and managing customer experience.
Key responsibilities include cost avoidance, revenue leakage mitigation, and serving as the first point of escalation for specific operational tasks.
The role requires an owner's mindset, the ability to anticipate future problems, and strong communication and stakeholder engagement skills.
Matching Summary
The Team Leader is responsible for leading the Multi-carrier Landside Operations (OPS) team, driving daily operational excellence and managing customer experience.
Skills & Requirements
Must-have
Landside logistics experience
Freight forwarding experience
Shipping industry experience
Night shift operations management
Cost reduction and revenue leakage mitigation
Customer experience management
Agile methodologies
Nice-to-have
Customer Service Experience
Analytical acumen
Diverse thinking styles
Problem-solving approach
Key Requirements
3+ years of experience in landside logistics, freight forwarding, or shipping industry
Experience managing people, especially during night shifts
Willingness to work in full night shifts
Advanced level of English
Understanding of container shipping business/process landscape
Knowledge of vendor payments/cost approvals and customer invoicing
Proficiency in MS Office, Power BI, SAP Business Objects, and Salesforce Case management