Resolution Consultant-3

assetworks.co.uk

Bachelor's degree or equivalent experience
1-2 years technical support experience
Strong verbal and written communication skills
The Resolution Consultant serves as the primary point of contact between customers and the software vendor to capture reported issues

Job Summary

  • The Resolution Consultant serves as the primary point of contact between customers and the software vendor to capture reported issues.
  • This role requires demonstrating expertise in conveying technical concepts while prioritizing tasks based on severity to ensure timely resolutions.
  • Candidates must maintain local product instances to imitate customer environments for precise troubleshooting of defects and enhancements.

Matching Summary

The Resolution Consultant serves as the primary point of contact between customers and the software vendor to capture reported issues.

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 1-2 years technical support experience
  • Strong verbal and written communication skills

Nice-to-have

  • Analytical and decision-making skills
  • Interpersonal relationship building
  • Experience with customer portal systems

Key Requirements

  • Bachelor's degree or equivalent combination of education and training
  • 1-2 years of experience in technical support or help desk
  • Strong analytical, interpersonal, and decision-making skills

Work Rights

Not specified

Tailored Resume

Cover Letter