Optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations
Job Summary
Optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.
Develop and implement workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
Act as the interface between Operations, Change and Central Functions, ensuring workforce plans are aligned to delivery plans, the financial outlook and customer expectations.
Matching Summary
Optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.
Skills & Requirements
Must-have
Data science background
Tableau and Excel
Advanced analytical capability
Stakeholder Management and Collaboration Skills
Demand and supply forecasts
Nice-to-have
Financial Planning Literacy
Workforce Planning experience
Awareness of Client Service
Change and Transformation experience
Listen and be authentic
Energise and inspire
Align across the enterprise
Develop others
Key Requirements
Data science background (understanding of tools such as Tableau, SQL, Python)
Strong Excel skills
Advanced analytical capability
Excellent Stakeholder Management and Collaboration Skills